Our CrisisQHorizon suite of services is designed to help your organization plan for, respond to and recover from a wide range of crisis events and special situations.
In today’s 24/7 communications environment, organizations are more vulnerable than ever to a crisis arising and causing reputational harm. Most organizations are not as prepared as they could be to respond to their next crisis event on the horizon.
We believe that prevention is better than cure. We work with you to develop a customized approach that aligns with your organization’s specific crisis communications needs. Whether you’re a small- to medium-sized enterprise seeking counsel on how to tackle emerging issues, a multinational organization retooling your crisis communications function or a group of any size addressing a current crisis in real-time, we are ready to be your partner.
Not every organization has budget for in-house communications experts. This is where our monthly retainer offering comes in. We start with a 90-day deep-dive planning and discovery period to get to know your business and identify potential crisis vulnerabilities. Then we’re on call to provide you counsel and guidance, and scale up to help lead if a crisis emerges.
When a crisis hits, every second counts. We work with you to mobilize your organization so communications leads and drives your response. You can count on us to help you strategize, scenario plan, craft messages, manage media, monitor dialogue and methodically look around corners so your organization can recover as quickly as possible from difficult situations.
It’s vital that your organization is aware of any potential or possible crises so you can work to stop them before they happen. We use the Crisis Preparedness Quotient diagnostic tool to analyze your organization’s risk of crisis and identify strengths and weaknesses in key areas including reputation, culture, allies, voice, digital diligence, leadership trust and planning and practice. By proactively identifying potential problem areas, we can tackle them now and minimize their risk in the future.
TRAINING + ASSESSMENT WORKSHOPS
Who leads crisis management at your organization? Are they ready for primetime? Our workshops, training courses and seminars are practical and valuable tools for communications professionals, full corporate teams or even individuals. Whether you’re looking to refresh existing knowledge or start from scratch, we can develop the right training session for you.
OUR CRISIS COMMUNICATIONS APPROACH
We believe that a good crisis response plan is nowhere near enough in a time when trial by Twitter is the norm. In his new book “The Crisis Preparedness Quotient,” our advisor Christopher J. Tennyson draws on decades of experience to provide a unique framework for organizations to assess their readiness for crisis before the next event threatening their reputation arises. Order your copy here.